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FAQ
WHY SHOP GRUBMARKET?
At GrubMarket, we bring the local farmers market to your door! We understand the value of having a real connection with your food and knowing where it comes from. It's our mission to provide the best quality, most sustainably-made products while supporting the members of our community who produce them.
TOP 5 Reasons To Choose GrubMarket:
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Support local farmers. When you shop with us, you’re supporting the local food economy. Small farmers love to work with us because it gives them the ability to plan ahead a little bit, rather than rely on fulfilling an unknown demand at the market every week. And it allows their goods to reach more people!
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Help the planet! A tenet of our business is to operate in a way that minimizes our carbon footprint. Through our commitment to sustainability, our delivery service removes thousands of cars from the road, as well as plastic bags from our landfills and oceans.
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Reduce Food-Waste! We’re proud to be a Food-Waste Free company. Our farmers harvest their crops after you order, minimizing waste as much as possible, on their end and ours. We also donate 100% of “leftover” produce to our partners at Food Finders, ensuring everything is either consumed or composted. Nothing goes to waste!
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Save time by going online to order produce, meats, fresh-baked bread, and artisanal goods from farmers and artisans that you’d see at farmer's markets in the LA area - and have them delivered straight to your door!
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Contact us anytime! We’re here for you, really! Our customer service team is made up of real humans answering the phones and responding to your emails. You can expect a response within 24 hours. We love hearing from you, don't hesitate to reach out! Email us at socal@grubmarket.com or call us at (888) 888-8590.
When it comes down to it, we just want to bring some local goodness into your life and make sustainable grocery shopping more convenient for you and your family. The real question is: why not shop at GrubMarket?!
HOW TO SHOP
Delivery Day | Cut-off Time |
Sunday | 10 PM Thursday |
Monday | 10 PM Thursday |
Please note:
* Holiday delivery schedules may be subject to change. Notifications will be sent via email.
* Some of our artisanal products take longer to prepare and may have a different cut-off time. Products with special cut-offs will have this information listed in the product description. Be sure to look out for that info in the product listing! You can check the cut-off time of your upcoming orders here.
Canceling an order is simple! Simply log into your account and check your upcoming deliveries for the order you’d like to cancel. You can either click the Skip Delivery button on the right-hand side of your order, or you can click on the order itself and delete the individual items.
Canceling an order that is recurring is the same process as canceling an individual order. Please see above for the steps to take. If you’d like to cancel your recurring order in its entirety or remove items from your recurring order permanently (they can always be added back!), head over to the Recurring Items page to curate your recurring order to meet your current needs.
PRODUCE AND PRODUCTS
Here at GrubMarket, we have close relationships with all of our farmers, many of whom have been selling to us for over 13 years! We also have strict requirements that they use sustainable growing methods. This means that in order to sell to us, they must never spray their crop with chemicals like pesticides, herbicides, or fungicides, as well as avoid using GMO seeds. In order to be labeled as ‘organic’, the farms must be certified organic. And if the produce is certified organic, you will find an organic logo on the product image to denote this. Some of our produce is not certified organic, which we label as ‘sustainable’. The sustainable logo is also found on product images, so you always have access to this information as you shop.
The reason we don’t only carry certified organic produce is to support smaller local operations that may not be able to afford it. Organic certification can be an expensive and lengthy process and many farmers choose not to get certified for an assortment of reasons. If we lived in a just world, farmers wouldn’t have to choose between paying for organic certification each year or saving for their children's college fund. Knowing how tough this can be for smaller farmers, we’re proud to work with these producers and extend their delicious, sustainably-grown goods to you!
DELIVERY
We deliver to a variety of different residences and businesses all over Southern California and we are happy to work with everyone's needs. Please share with us any instructions that you feel would be helpful to make a successful delivery, such as a gate code, a back entrance, to leave with a neighbor, or if you have limited mobility and need assistance bringing in and putting away your order. If you need more assistance with delivery instructions, please contact us.
SUPPORT
Please contact us via:
Email: socal@grubmarket.com
Phone: (888) 888-8590
Text: (424) 600-8908
Our team typically responds to messages within 24 hours.
BILLING
Delivery Day | Billing Day |
Sunday | Friday |
Monday (Business Accounts Only) | Friday |
Tuesday | Monday |
Wednesday | Tuesday |
We never charge before the ordering cut-offs or while your account is on a delivery hold.
Order Total | Delivery Fee |
$35 - $49 | $12.99 |
$50 - $99 | $7.99 |
$100+ | FREE |
GIFTING FARMBOX
BUSINESS ACCOUNTS